Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
performance bonuses
Job Description
Our company operates a renowned restaurant chain committed to delivering exceptional dining experiences across its various locations. Known for maintaining high standards of quality and service, we have established a strong reputation within the hospitality industry. Our restaurants offer a welcoming ambiance, superior food quality, and attentive guest service, ensuring that every visitor leaves with a memorable experience.
The Restaurant Supervisor I plays a pivotal role in supporting the General Manager and Restaurant Supervisor II by overseeing the daily operations of the restaurant. This position is critical in maintaining the restaurant's culture and high guest service standards during eac... Show More
The Restaurant Supervisor I plays a pivotal role in supporting the General Manager and Restaurant Supervisor II by overseeing the daily operations of the restaurant. This position is critical in maintaining the restaurant's culture and high guest service standards during eac... Show More
Job Requirements
- High school diploma or equivalent
- Previous restaurant or hospitality experience preferred
- Ability to work varying shifts
- Good communication skills
- Understanding of company policies and procedures
- Ability to handle cash and follow cash management policies
- Capability to train new employees
- Physical ability to lift up to 50 pounds
- Ability to maintain professionalism
- Willingness to adapt to changing business needs
Job Qualifications
- High school diploma or equivalent
- Previous experience in restaurant or hospitality management preferred
- Strong leadership and communication skills
- Ability to multitask and work under pressure
- Knowledge of customer service principles
- Proficient in cash management and operational procedures
- Ability to train and develop team members
- Good problem-solving skills
- Professional demeanor
- Physical ability to lift up to 50 pounds
- Flexibility to work varying shifts
Job Duties
- Work towards accomplishing team and company goals including assisting in all positions when needed
- Ensure excellent customer service and operational goals are consistently above standard via the Ops Scorecard
- Maintain Ops Scorecard goals including dissatisfaction rate of 5 percent accuracy at 4 percent WingYOU score at 95 percent and QSC at 5 star
- Address all SMG customer cases within 24 hours especially those submitted on your shift
- Maintain a guest-first culture in the restaurant
- Work varying shifts from week to week
- Ensure compliance with company standards including handbook code of conduct and uniform standards while driving positive team member engagement and retention
- Achieve and maintain operational excellence following all company procedures
- Fully train all team members including new hires
- Follow all cash management and cash handling policies during their shift and ensure team compliance
- Monitor all paid outs voids and refunds on your shift
- Drive operational excellence by driving sales and controlling labor and food costs during shifts
- Ensure employee meals are appropriately utilized and monitored
- Assist in keeping the restaurant fully staffed and minimize turnover by embodying core values
- Delegate appropriate work duties to team members by conducting pre-shift huddles
- Complete Zenput tasks and forms fully and on time
- Ensure restaurant safety for guests and employees including food safety personal safety and cleanliness
- Complete time and temperature logs and verify all dates in the restaurant
- Ensure weekly and monthly cleaning is completed
- Maintain all work orders for repairs and equipment via Upkeep and communicate to General Manager including pest control management
- Always remain professional when on company property and when communicating with guests team members leadership and office personnel
- Be a problem solver and expedite when working without another supervisor ensuring a supervisor or GM is always in Pilot position
- Be able to lift up to 50-pound boxes
- Work a maximum of 40 hours per week unless approved by Area Coach
- Accept restaurant location changes based on business needs
- Adapt to changes as required by business or company
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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