Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Mental Health Resources
Employee wellness programs
Job Description
Lewis Cellars is a distinguished luxury winery poised to redefine the hospitality experience in the renowned Napa Valley region. Known for its bold, opulent reds and seductive Chardonnays, Lewis Cellars prides itself on a rich legacy of more than three decades of wine excellence. Its wines have captivated the attention of discerning wine lovers and connoisseurs worldwide, highlighted by accolades such as Wine Spectator's Wine of the Year award in 2016 for its Cabernet Sauvignon. Located in the historic Stags Leap District on the Silverado Trail, the soon-to-open estate promises an elevated tasting experience set against breathtaking vineyard views. Lewis... Show More
Job Requirements
- Previous experience in customer service or hospitality
- willingness to complete RBS and Food Handler Certifications
- basic wine knowledge or willingness to learn
- proficiency in reservation software
- flexibility to work weekends, holidays, and evenings
- ability to multitask
- attention to detail
- strong communication skills
- high school diploma or equivalent
Job Qualifications
- Previous experience in customer service, hospitality, or a related field preferably in the wine or beverage industry
- experience in a restaurant is preferred but not required
- RBS and Food Handler Certifications required or must be willing to complete certifications independently and at personal cost shortly upon hire
- basic knowledge of wines and the wine-making process with willingness to learn
- proficiency with reservation software and basic office tools including Tock and Commerce 7
- flexibility to work weekends, holidays, and evenings as needed
- ability to multitask and remain composed in a fast-paced environment
- ability to follow instructions and work independently or as part of a team
- attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
- strong organizational and time management skills
- strong communication and interpersonal skills
- high school diploma or equivalent
Job Duties
- Welcomes guests with a friendly and professional demeanor, creating a positive first impression
- answers questions about the winery, its history, and the products offered
- guides visitors to the appropriate tasting areas, tours, or events
- handles phone and online inquiries regarding reservations, events, and tours
- schedules and confirms bookings, ensuring proper coordination with other winery departments
- assists in setting up and organizing the tasting room and reception area
- facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
- promotes and processes wine and merchandise sales
- assists guests with purchasing wine club memberships or special event tickets
- maintains accurate records of reservations, visitor counts, and purchases
- handles guest feedback and escalates issues to management as needed
- supports winery-hosted events, including private tours, corporate gatherings, and weddings
- provides logistical support and maintains an upbeat atmosphere during events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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