Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Employee wellness programs
Career development opportunities
Job Description
Lewis Cellars is a prestigious luxury winery located in the Napa Valley's historic Stags Leap District on the Silverado Trail. With over 30 years of winemaking excellence, Lewis Cellars has earned a distinguished reputation, including the honor of being named Wine Spectator's Wine of the Year in 2016 for its Cabernet Sauvignon. The winery specializes in bold, opulent reds and seductive Chardonnays, crafting wines that embody a journey from grape to glass with an unmistakably Lewis signature. As part of The Wonderful Wines portfolio alongside other renowned brands like JUSTIN Vineyards & Winery and Landmark Vineyards, Lewis Cellars is committed... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or hospitality
- RBS and Food Handler certifications or willingness to obtain
- proficiency with reservation software
- ability to work weekends and evenings
- strong communication skills
- multitasking ability
- attention to detail
- ability to follow instructions and work independently or in a team
- flexibility to work holidays
Job Qualifications
- Previous experience in customer service, hospitality, or a related field preferably in the wine or beverage industry
- experience in a restaurant is preferred but not required
- RBS and Food Handler certifications required or must be willing to complete certifications independently and at personal cost shortly upon hire
- basic knowledge of wines and the wine-making process with willingness to learn
- proficiency with reservation software and basic office tools such as Tock and Commerce 7
- flexibility to work weekends, holidays, and evenings as needed
- ability to multitask and remain composed in a fast-paced environment
- ability to follow instructions and work independently or as part of a team
- attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
- strong organizational and time management skills
- strong communication and interpersonal skills
- high school diploma or equivalent
Job Duties
- Welcomes guests with a friendly and professional demeanor, creating a positive first impression
- answers questions about the winery, its history, and the products offered
- guides visitors to the appropriate tasting areas, tours, or events
- handles phone and online inquiries regarding reservations, events, and tours
- schedules and confirms bookings, ensuring proper coordination with other winery departments
- assists in setting up and organizing the tasting room and reception area
- facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
- promotes and processes wine and merchandise sales
- assists guests with purchasing wine club memberships or special event tickets
- maintains accurate records of reservations, visitor counts, and purchases
- handles guest feedback and escalates issues to management as needed
- supports winery-hosted events, including private tours, corporate gatherings, and weddings
- provides logistical support and maintains an upbeat atmosphere during events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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