Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
employee discount
Retirement Plan
Job Description
Giant Eagle Inc. is a renowned supermarket chain known for its commitment to providing not only quality food but also exceptional customer service. With its roots deeply embedded in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas, Giant Eagle has established itself as a family-oriented company that values the talents and diversity of its team members. It prides itself on creating a supportive and nurturing environment where employees can develop their careers and grow professionally. The company’s culture emphasizes family values and teamwork, ensuring that all employees are set up for success and are part of a larger family working... Show More
Job Requirements
- At least 21 years of age
- Ability to lift up to 50 pounds
- Strong customer service skills
- Knowledge of state and federal alcohol laws
- Ability to work well in a team environment
- Good communication and interpersonal skills
- Willingness to attend training and trade shows
Job Qualifications
- High school diploma or equivalent
- 1 to 3 years experience in customer service
- Strong knowledge of wine and wine industry
- Experience in retail food, catering or restaurant environment
- Certificate from a sommelier organization such as The Court of Master Sommeliers preferred
Job Duties
- Demonstrate strong knowledge, interest and passion for products and services associated with the role
- Participate in on-going product and customer service training programs
- Attend distributor trade shows as necessary
- Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies
- Responsible for reporting any incidents in violation of these guidelines or policies
- Participate in in-store team meetings and regional meetings
- Attend and conduct daily team huddles as directed by Team Leader
- Ensure store and personal compliance with State Liquor Laws and company policies and procedures regarding Alcohol
- Ability to uncover any potential under-age or intoxicated individual and ensure no alcohol is sold to that person
- Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and ensure that sanitation regulations are met
- Knowledge of code dating
- Visit competition regularly and at least once a month
- Maintain safety as the top priority in all aspects of our work, for our Team Members, guests and products
- Assist customers with B/W/L purchases by providing knowledgeable recommendations and suggestions
- Enable unparalleled guest service by leading the team by example
- Take an active role in building the store's beer/wine assortment by regularly communicating with distributors and LOB Merchandising staff
- Plan seasonal and major promotional operations with the Store Leader for out-of-department display placement and keep record of results
- Oversee the wine list, helping to maintain it for the restaurant, and make suggestions to add to the list to fit the chef's dishes if necessary
- Assist with implementing marketing techniques to drive sales
- Develop and execute merchandising and marketing programs to drive sales and profit margins
- Be comfortable talking to guests and have the ability to make knowledgeable recommendations to suit their tastes
- Ensure that you are knowledgeable and approachable, without being intimidating
- Follow proper procedures to ensure BWL meets out-of-stock, shrink and inventory level goals
- Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate
- Direct Team Members by using work lists as well as understanding and performing all duties required to include directing, overseeing and evaluating all training of new and current Team Members
- Develop unique customer tasting events and sampling programs
- Write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems
- Track and reduce out of stocks and participate in taking of physical inventories
- Utilize all available tools to help reduce and eliminate shrink
- Ensure proper ordering, receiving and stocking of BWL products, and proper signage within department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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