Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Rosewood Mansion on Turtle Creek is a renowned luxury hotel located in Dallas, Texas. Known as one of the most romantic and iconic hotels in the region, it has a rich history as a private residence that has been meticulously restored to combine its historic charm with modern luxury amenities. The property is celebrated for its elegant ambiance, meticulous attention to detail, and exceptional service standards. Renowned for its acclaimed culinary experiences, the Mansion Restaurant at Rosewood Mansion on Turtle Creek has been a staple of Dallas fine dining for decades. Guests can enjoy exquisite meals prepared with culinary excellence... Show More
Job Requirements
- Minimum 21 years of age to serve alcoholic beverages
- Must have valid Food Handler's card required by the State of Texas
- Diploma or some college education or equivalent work experience
- Ability to perform physical tasks including lifting up to 50 pounds
- Excellent communication skills in English
- Ability to maintain confidentiality and handle sensitive information
- Must be detail oriented with strong organizational skills
- Ability to work flexible hours including busy periods
- Must follow state liquor laws and company policies
Job Qualifications
- Diploma or some college or equivalent combination of education and work experience
- WSET certified and/or Court of Master Sommelier certifications preferred
- Must have valid Food Handler's card required by the State of Texas
- Minimum 21 years of age to serve alcoholic beverages
- Proven ability to train and educate staff on wines
- Strong interpersonal and communication skills
- Ability to work with minimal supervision and as part of a team
- Knowledge of POS and manual stock control systems
- Ability to handle guest complaints effectively
- Understanding of wine and food pairings
- Ability to maintain confidentiality of guest and company information
- Fluent in English, other languages preferred
Job Duties
- Ensure the delivery of brand promises supporting Relationship Hospitality and reinforcing Rosewood Hotels & Resorts values
- Exercise responsible behavior and positively represent the restaurant team and Rosewood Hotels & Resorts
- Maintain high standards of personal presentation and grooming
- Comply with all departmental policies service procedures and standards
- Maintain superior service standards on a daily basis
- Maintain knowledge of VIPs as determined by Hotel & Residents
- Recommend and sell wines and other beverages to guests
- Promote digestives
- Abide by state liquor regulations prohibiting service to minors intoxicated people and drunk driving
- Conduct wine education classes
- Train front of house staff on wine and wine matching
- Perform monthly stock control and inventory updating stock forms
- Maintain and update wine and beverage lists ensuring availability and pricing accuracy
- Greet guests handle comments problems and promote sales
- Develop guest relationships with a personal touch
- Make requisitions for supplies to maintain stock levels
- Maintain knowledge of POS and manual systems
- Anticipate guest needs respond promptly acknowledge guests at all times
- Maintain positive guest relations
- Be familiar with hotel services local attractions to respond to inquiries
- Handle guest complaints ensuring satisfaction
- Monitor cleanliness sanitation and organization of work areas
- Perform additional duties as required by the Director of Wine
- Report for shifts on time prepared
- Follow opening procedures and handle deliveries
- Communicate changes in wine stock or vintages
- Ensure stations have sufficient clean glasses and decanters
- Participate in service briefings
- Assist service team including bussing and table resetting
- Follow Order of Service maintaining tables
- Respond to menu and drinks queries knowledgeably
- Place individual glass changes per order
- Prioritize guests such as SAGs unhappy guests and regulars
- Record guest preferences in table management system
- Top up wine and water as needed
- Handle issues complaints breakages and spillages promptly
- Communicate issues to director of Outlets/Assistant General Manager
- Maintain cleanliness in restaurant
- Follow closing procedures
- Complete checklists honestly
- Manage wine stock levels and ordering
- Replenish fridges and shelves before service
- Maintain efficient restaurant operations during service
- Keep wine list tidy and up to date
- Ensure correct wine serving temperature and quality
- Deliver consistent wine training for staff
- Curate all hotel wine lists under Director of Wine guidance
- Monitor beverage menu engineering controlling sales mix and price range
- Maintain beverage costs in line with budget
- Collaborate with Executive Chef and Chefs de Cuisine on wine list relevancy
- Gather information on wine regions quality availability and prices
- Keep POS system updated in line with wine list and SKUs
- Plan coverage for on-trade shows and wine tastings
- Engage in wine-related projects under Director of Wine
- Pre-select potential wines and organize tastings
- Foster and maintain supplier relationships
- Supervise wine stock levels movements and recommend actions
- Train all Food & Beverage associates in wine knowledge up-selling and service
- Construct and facilitate wine training for management and associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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