Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Paid Time Off
Holidays
Job Description
Ram's Gate Winery, located in the picturesque rolling hills of the Carneros American Viticultural Area (AVA), stands as a distinguished establishment within Sonoma's renowned Wine Country. Founded under the visionary guidance of Jeff O'Neill, Ram's Gate Winery represents the core of the O'Neill family portfolio, proudly producing wines that reflect the spirit and diversity of Sonoma County. The estate itself is home to 28 organically farmed acres, emphasizing sustainable and thoughtful farming practices that honor the land's natural beauty and resources. Tasting room visitors are greeted with breathtaking views of these vineyards, offering a serene, elegant setting that complements the... Show More
Job Requirements
- 2+ years of experience in luxury customer service, sales, or hospitality
- natural ability to connect with people and build rapport
- commitment to fostering a collaborative, high-performance team environment
- passion for wine, food, and agriculture with desire to expand knowledge
- keen attention to detail and commitment to exceptional guest experiences
- strong verbal and written communication skills
- comfortable using technology (experience with Tock or WineDirect is a plus)
- ability to multitask and stay composed under pressure
- availability to work weekends, holidays, and evenings
- California Food Handlers training and RBS Certification within 30 days of employment
- must be at least 21 years old
Job Qualifications
- 2+ years of experience in luxury customer service, sales, or hospitality
- a natural ability to connect with people and build rapport
- committed to fostering a collaborative, high-performance team environment
- passion for wine, food, and agriculture, with a desire to continuously expand knowledge
- keen attention to detail and an unwavering commitment to creating exceptional guest experiences
- strong communication skills, both verbal and written
- comfortable using technology (experience with Tock or WineDirect is a plus)
- ability to multitask, stay composed under pressure, and make thoughtful decisions in a fast-paced setting
- availability to work weekends, holidays, and evenings as needed
- California Food Handlers Training and RBS Certification (within 30 days of employment)
- must be at least 21 years old
Job Duties
- Welcome every guest with warmth, ensuring a customized and exceptional experience, whether they are first-time visitors or longtime members
- share the history, craftsmanship, and unique qualities of our wines in a way that captivates and educates guests
- work closely with the hospitality, culinary, and concierge teams to elevate the guest journey and maintain smooth operations
- build genuine connections, remember guest preferences, and curate experiences that feel exclusive and personal
- maintain an ego-less approach to hospitality, always prioritizing the guest's experience with grace and professionalism
- enhance winery and membership events by engaging guests and assisting with setup, decor, and execution
- serve as an ambassador, representing the winery both on-site and at off-site events, ensuring our brand's integrity and high standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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