You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Paid holidays
wellness programs
Job Description
Trefethen Family Vineyards is a distinguished family-owned estate vineyard and winery located in the acclaimed Oak Knoll District of Napa Valley. With over fifty years of rich history and dedication to winemaking, Trefethen has crafted estate-grown wines that truly embody the unique spirit of their land, vines, and the people behind every bottle. As a company, Trefethen deeply values family, respect, sustainability, authenticity, continuous learning, and joy. These core values are reflected in every aspect of their business, from the careful cultivation of the vineyards to the exceptional experience provided to customers. The winery boasts loyal customers both across the... Show More
Job Requirements
- Experience in sales and customer service in the wine industry
- Effective, courteous communication skills with diverse clients via email, phone, and text
- Proficient computer skills including familiarity with Microsoft suite (Word, Excel, Teams, Outlook, and Sharepoint)
- Experience with winery platforms including Redchirp, Tock, Commerce7, SOVOS ShipCompliant, and WineDirect or similar fulfillment partner
- Organized and detail oriented
- Enjoy working in a team environment and open to performing various duties as assigned
- Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
- Passion for wine and customer service
- Professional appearance and demeanor
- Typical work schedule of 8:30 am to 5:00 pm (Tues through Sat) with occasional overtime
Job Qualifications
- Experience in sales and customer service in the wine industry
- Effective, courteous communication skills with diverse clients via email, phone, and text
- Proficient computer skills including familiarity with Microsoft suite (Word, Excel, Teams, Outlook, and Sharepoint)
- Experience with winery platforms including Redchirp, Tock, Commerce7, SOVOS ShipCompliant, and WineDirect or similar fulfillment partner
- Organized and detail oriented
- Enjoy working in a team environment and open to performing various duties as assigned
- Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
- Passion for wine and customer service
- Professional appearance and demeanor
Job Duties
- Deliver superlative customer service via telephone, e-mail, and text
- Actively promote, manage, and retain wine club memberships
- Maintain club membership database including entry of new member information
- Effectively share our brand story and sell our wines to existing and prospective customers
- Process direct-to-consumer orders in various sales channels
- Ensure timely and accurate order fulfillment, shipment tracking, and resolve issues as they arise
- Support wine educator presentations by visiting with club members and guests in-person, encouraging club enrollment and retention
- Regularly support reservations-related phone calls, emails, and texts for creation and modification of experiences and winery event bookings for members and guests
- Communicate changes or special notes received related to visitation to the hospitality team
- Update credit cards, addresses, and other client data in our customer database
- Complete handwritten correspondence for new members, thank you messages, and gift orders
- Work collaboratively to assist and support all direct-to-consumer team members, including answering inquiries from visitor center team
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities
Jobs By Filter