Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.45 - $25.27
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health care coverage including medical, dental, vision & prescription
Paid vacation
Paid holidays
401(k) with Employer Match and Supplemental Contribution
Employee Wine Discounts
Job Description
Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest and one of the leading premium wine producers in the United States, with a heritage dating back to 1933. Recognized for its unwavering commitment to quality, customer service, and deep community connections, the company produces award-winning wines farmed in Oregon and Washington. Ste. Michelle Wine Estates' extensive portfolio includes iconic brands such as Chateau Ste. Michelle, 14 Hands, Columbia Crest, Erath, A to Z Wineworks, REX HILL, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard. With distribution spanning over 100 countries, their wines embody the spirit of... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- 2+ years of customer service experience
- Strong written and verbal communication skills
- Strong problem-solving skills
- Proficiency with computer skills (intermediate level or above with MS Office)
- Basic knowledge of wine industry preferred
- Strong attention to detail
- History of responsible use of alcohol and other appropriate conduct, fitness to be licensed or certified by state and local regulatory bodies
- Ability to lift up to 40 pounds on occasion
Job Qualifications
- High school diploma or equivalent
- 2+ years in a customer service position with outstanding customer service skills
- Strong written and verbal communication skills
- Strong problem-solving skills
- Proficiency with computer skills (intermediate level or above with MS Office)
- Basic knowledge of wine industry preferred
- Strong attention to detail
- History of responsible use of alcohol and other appropriate conduct, fitness to be licensed or certified by state and local regulatory bodies
Job Duties
- Providing front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries
- Responding to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders
- Variety of data entry responsibilities to support the wine clubs and e-commerce function (i.e., new member signups, member data updates, etc.)
- Researching and resolving routine customer service inquiries or problems
- Processing daily orders for e-commerce and club
- Logging consumer complaints and escalate to the appropriate personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: