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Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Range $19.45 - $25.27
Work Schedule
Weekend Shifts
Benefits
health care coverage
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
401(k) Plan
Employee Wine Discounts
Job Description
Chateau Ste. Michelle, located in Woodinville, WA, is a revered name in the wine industry and a part of the larger Ste. Michelle Wine Estates family. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest and one of the premier premium wine companies in the United States, boasting a rich history that dates back to 1933. The company prides itself on a longstanding legacy of quality, customer service, and a deep connection with the community. Their portfolio features a distinguished lineup of award-winning wines sourced from vineyards in Oregon and Washington, representing the spirit of the... Show More
Job Requirements
- Must be at least 21 years of age with high school diploma or equivalent
- 2+ years in a customer service position
- Strong written and verbal communication skills
- Strong problem-solving skills
- Proficiency with computer skills including MS Office
- Basic knowledge of the wine industry
- Strong attention to detail
- Ability to lift up to 40 pounds
- Availability to work evenings and weekends
Job Qualifications
- Must be at least 21 years of age with high school diploma or equivalent
- 2+ years in a customer service position with outstanding customer service skills
- Strong written and verbal communication skills
- Strong problem-solving skills
- Proficiency with computer skills (intermediate level or above skills with MS Office)
- Basic knowledge of wine industry preferred
- Strong attention to detail
- History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies
Job Duties
- Providing front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries
- Responding to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders
- Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e., new member signups, member data updates, etc.)
- Researching and resolving routine customer service inquiries or problems
- Processing daily orders for E-commerce and club
- Logging consumer complaints and escalate to the appropriate personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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