Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive hourly wage
Employee Discounts
Health and wellness benefits
opportunities for professional development
career growth
Job Description
Folktale Winery is a distinguished winery renowned for its exquisite selection of wines and exceptional guest experiences. Located in a picturesque setting, Folktale Winery is dedicated to crafting high-quality wines while delivering outstanding customer service. The winery embraces diversity and inclusivity, fostering a welcoming environment for both guests and employees. As an equal opportunity employer, Folktale Winery values the unique contributions of each team member and strives to maintain an engaging and supportive workplace.
The Wine Club Concierge role at Folktale Winery is a vital position designed to enhance the overall experience of wine club members. This role primari... Show More
The Wine Club Concierge role at Folktale Winery is a vital position designed to enhance the overall experience of wine club members. This role primari... Show More
Job Requirements
- Strong background in customer service or hospitality
- excellent communication and interpersonal skills
- experience with Commerce7 and Tock preferred
- ability to multitask and remain organized in a fast-paced environment
- passion for wine and enhancing guest experiences
- ability to work evenings, weekends, and special events as needed
Job Qualifications
- Strong background in customer service or hospitality
- excellent communication and interpersonal skills
- experience with Commerce7 and Tock preferred
- ability to multitask and remain organized in a fast-paced environment
- passion for wine and enhancing guest experiences
- ability to work evenings, weekends, and special events as needed
Job Duties
- Provide exceptional service to wine club members during winery visits
- assist members with wine pick-ups, ensuring seamless and efficient service
- finalize new member sign-ups and update records in Commerce7
- maintain accurate member notes in Tock to personalize guest experiences
- handle all incoming phone inquiries with professionalism and efficiency
- participate in quarterly club-run packing and wine club pick-up parties
- support the execution of exclusive member events and experiences
- engage with members to build relationships and enhance retention
- work cross-functionally with the hospitality team to uphold the highest standards of service
- work from the Provisions shop, assisting with merchandising, inventory management, and guest checkout
- manage all communications related to the wine club, including responding to member inquiries via voicemail, email and RedChirp
- serve as the wine club representative at all on-site events, including concerts, workshops, and special gatherings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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