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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Job Description
The Broadmoor is a prestigious, world-renowned resort located in Colorado Springs, Colorado, known for its exceptional service and luxurious offerings. Established as the longest running Five-Star, Five-Diamond resort in the world, The Broadmoor has built a legacy of providing unforgettable experiences for its guests. This esteemed establishment prides itself on fostering a culture that values family, community, and genuine hospitality. Employees at The Broadmoor are not just staff members; they are ambassadors of the brand’s Forbes Five-Star and AAA Five Diamond service standards, committed to delivering service that consistently exceeds expectations. The Broadmoor is recognized for its diverse array of... Show More
Job Requirements
- High school diploma or GED
- One year college or technical school attendance or three to six months related experience and/or training preferred
- Previous experience working for a guest/dude ranch preferred
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Ability to occasionally lift up to 50 lbs
- Ability to work indoors and outdoors at times
- Willingness to uphold The Broadmoor's policies, procedures, and safety guidelines
Job Qualifications
- High school diploma or GED
- One year college or technical school attendance or three to six months related experience and/or training preferred
- Previous experience working for a guest/dude ranch preferred
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Ability to operate point-of-sale systems proficiently
- Knowledge of reservation booking systems, room categories, and rate structures
Job Duties
- Guest services and front desk operations
- Proactively coordinate all aspects and requirements of guests staying at Cloud Camp and The Ranch at Emerald Valley
- Personally greet and assist guests with check-in and checkout procedures
- Maintain accuracy of guest credit card information and personal preference files
- Update a detailed daily logbook documenting all guest interactions and necessary follow-up
- Ensure cleanliness and organization of the reception and concierge areas
- Possess complete knowledge of the reservation booking system, room categories, and rate structures
- Book reservations and build customized itineraries for Wilderness property guests
- Contact future guests prior to arrival to inquire about preferences, dietary needs, special occasions, and desired activities
- Maintain and enhance relationships with current and former guests through calls and written correspondence
- Answer all inquiries and provide suggestions regarding on-property and off-property amenities, including golf, spa, tennis, excursions, concerts, sports events, and other activities
- Provide descriptive literature and make reservations for all activities and entertainment
- Maintain current listings of facility hours, local attractions, and events
- Build and maintain relationships with outside vendors relevant to Wilderness adventure programming
- Arrange, assist with, and participate in guest activities and evening entertainment programs as needed
- Continually review program standards and recommend improvements
- Assist at the Broadmoor Wilderness Desk or other Wilderness properties when required
- Proficiently operate point-of-sale systems
- Provide service that aligns with Forbes Five-Star and AAA Five Diamond standards, consistently delivering above-and-beyond experiences
- Work effectively in a fast-paced, team-oriented environment
- Uphold all Broadmoor policies, procedures, and safety guidelines
- Perform all other duties as assigned to support Cloud Camp or Emerald Valley Ranch
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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