Wheelchair Agent/Coordinator - Boston Logan International Airport - Part Time
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Company Paid Sick Time
Matching 401k
overtime pay
holiday overtime pay
Cellular phone allowance
Job Description
Smarte Carte, Inc. is a global leader in providing passenger and guest services, specializing in the concession and operation of self-serve luggage carts, electronic lockers, commercial strollers, and massage chairs. Headquartered in St. Paul, Minnesota, Smarte Carte operates extensively across multiple countries including the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and the United Kingdom. The company prides itself on fostering a diverse and inclusive workforce where all genders, ethnicities, and backgrounds are valued and encouraged to apply. Smarte Carte is also deeply committed to environmental responsibility by using recyclable equipment and striving to reduce its carbon... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or transportation preferred
- Ability to lift and carry heavy weights up to 75 lbs
- Ability to push/pull up to 300 lbs safely
- Must be at least 18 years of age
- Ability to work flexible hours including weekends and holidays
- Must be able to complete airport security background check and obtain airport badge
- Good communication and interpersonal skills
- Ability to stand and walk for long periods
- Willingness to learn and follow safety protocols
Job Qualifications
- Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300 lbs
- Skilled in navigating wheelchairs over various surfaces and confined spaces
- Ability to transfer wheelchair passengers to and from airplane seats
- Proficient with computer and smart phone
- Capable of standing for extended periods
- Must be at least 18 years of age
- Excellent customer service and verbal communication skills
- Ability to complete all required training including airport compliance
Job Duties
- Transport arriving and departing wheelchair passengers to terminals gates and other airport areas
- Assist passengers with transport of luggage
- Conduct daily inspections of wheelchairs for necessary repairs and maintenance
- Ensure completion of required wheelchair or incident reports
- Follow safety requirements when assisting passengers in and out of wheelchairs
- Provide exceptional customer service and greet passengers in a friendly manner
- Follow airport security regulations and display required security badge
- Assist with luggage carts as needed
- Coordinate and schedule wheelchair transportation requests for passengers
- Ensure timely arrival and departure of Wheelchair Agents for scheduled requests
- Assign wheelchair requests through software to Wheelchair Agents
- Ensure enough wheelchairs are staged for arriving and departing flights
- Ensure Wheelchair Agents are equipped with client-specific needs information
- Monitor Wheelchair Agents status and communicate delays or changes to passengers
- Communicate with Wheelchair Agents regarding assignments
- Report damaged wheelchairs to management
- Communicate operational changes to management
- Ensure all wheelchairs comply with safety regulations
- Adhere to state, federal, and company regulations on accessibility and safety
- Monitor Wheelchair Agents follow proper procedures for passenger loading and securing
- Perform additional duties as assigned by management
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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