Wheelchair Agent positions available in RDU Airport
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $1.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
401(k)
employee discount
Health Insurance
Opportunities for advancement
Paid Time Off
Paid training
Referral program
Job Description
Guardian Professional Services is a dedicated company specializing in delivering reliable and courteous wheelchair assistance services to airline passengers with disabilities and mobility challenges. Recognized for its commitment to passenger safety and exceptional customer service, the company works closely with airlines and airport authorities to ensure that individuals requiring mobility assistance have a comfortable and seamless experience during their air travel. Operating in dynamic airport environments, Guardian Professional Services prides itself on providing compassionate and professional support to travelers who need extra help navigating through terminals and boarding procedures. The company values professionalism, effective communication, and a team-oriented culture to... Show More
Job Requirements
- Must be at least 18 years of age
- Authorized to work in the United States
- Must be able to pass background clearance verification
- Must have valid driver's license and proof of car insurance
- Ability to stand, walk, stoop, bend, push, pull throughout entire shift
- Complete all required training including airport compliance
- Able to obtain an airport badge
Job Qualifications
- Experience in customer service preferred
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Ability to work closely with airline personnel and team members
- Complete all required training including airport compliance
- Able to obtain an airport badge
- Hospitality experience a plus
- Healthcare experience a plus
Job Duties
- Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
- Push wheelchair passengers to and from gates
- Carry passengers' carry-on luggage
- Assist with checked and claimed luggage as needed
- Roll customer-occupied wheelchair safely
- Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
- Complete any necessary wheelchair or incident reports as needed
- Follow dispatcher gate orders
- Assist passenger with any problems, questions, or concerns
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
- Demonstrate regular, predictable attendance at job location
- Exceed customer service and safety standards
- Carry out other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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