Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.04 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee assistance program
Training and Development
Retirement Plan
Job Description
The hiring company is a leading provider of passenger services within the airport industry, specializing in assisting travelers who require special attention, including those with mobility challenges. As a company committed to ensuring a safe, efficient, and positive airport experience for all passengers, it plays an essential role in facilitating smooth and accessible transit through airport terminals. The organization operates in a dynamic, fast-paced environment where customer service excellence and adherence to safety standards are paramount. It offers employment opportunities that involve interaction with diverse people and the chance to contribute to an inclusive travel experience. The position is typically... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)
Job Duties
- Actively participate in the Safety Management System (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
- Check equipment thoroughly before use (wheels, locks, seats, back and footrests)
- Lock wheels when assisting passengers in/out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer him/herself
- Never take a courtesy chair up/down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property, especially mobility aids and luggage
- Be familiar with all Government/Client/Airport/Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
- Comply with all safety requirements including only using equipment you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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