Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
training programs
Employee Discounts
Job Description
The hiring establishment is a specialized airport service provider dedicated to assisting passengers requiring special accommodations. This company plays a critical role in facilitating smooth travel experiences for travelers who need additional assistance, such as those using wheelchairs, aisle chairs, or other mobility aids. Operating in a high-paced environment like an airport, the company ensures that both inbound and outbound passengers receive personalized and compassionate support throughout their journey, promoting safety, dignity, and comfort.
As an organization, the company takes pride in maintaining high standards of professionalism and customer service excellence. The employees are trained to be attentive and ... Show More
As an organization, the company takes pride in maintaining high standards of professionalism and customer service excellence. The employees are trained to be attentive and ... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from INS
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in writing
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary immigration authorization
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passengers who cannot transfer themselves
- Never take a courtesy chair up or down stairways or escalators
- Complete appropriate documentation in a timely manner
- Handle passengers' property carefully, including mobility aids and luggage
- Be familiar with all government, client, airport, and company regulations
- Keep supervisor informed of needs and problems in assigned areas
- Maintain cleanliness and report maintenance needs
- Project a positive image and respond to inquiries courteously
- Attend required meetings and in-services
- Utilize appropriate communication channels and maintain records, reports and files
- Be attired in proper uniform or business attire with visible identification badge
- Adhere to company policies and participate in achievement of company objectives
- Use company and client equipment, supplies and resources conscientiously and cost-effectively
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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