Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Training and development programs
Employee assistance program
Job Description
The hiring establishment is a professional airport services company committed to enhancing the travel experience of passengers requiring special assistance. This company specializes in providing critical support to inbound and outbound flights by offering services such as wheelchairs, aisle chairs, and other mobility assistance to passengers with physical disabilities or other special needs. Recognized for its dedication to safety and customer satisfaction, this airport services provider ensures that all passengers receive courteous, respectful, and professional care during their time at the airport, reinforcing accessibility for all travelers. Their team works closely with airlines, airport staff, and passengers to maintain a... Show More
Job Requirements
- Must be 18 years of age or older
- high school diploma or equivalent
- previous airport or customer service experience preferred
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with multiple levels of client representatives, employees, and public
- able to read, understand, and carry out instructions in English
- ability to work from verbal and written instructions
- communicate clearly and concisely in English verbally and written
- must be able to lift, stoop, squat, push, stand, and bend throughout shift
- able to lift, carry, or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete criminal background check
- meet requirements to obtain security sensitive identification badge
- US citizen or have necessary authorization from immigration and naturalization services
Job Qualifications
- High school diploma or equivalent
- previous airport or customer service experience preferred
- ability to read, understand, and follow instructions in English
- clear verbal and written communication skills in English
- tact and ability to handle various client and public situations professionally
- physical ability to lift, stoop, squat, push, stand, and bend during shifts
- able to lift, carry, or hold up to 75 lbs
- able to pass pre-employment and random drug tests
- willing to complete criminal background check
- must meet requirements for security sensitive identification badge
- US citizenship or authorized immigration status
- reliable telephone and transportation
Job Duties
- Meet inbound flights to provide services with wheelchairs and aisle chairs
- meet outbound flights to assist passengers needing special assistance
- provide general information and directions to passengers
- check mobility equipment thoroughly before use
- lock wheels when assisting passengers in or out of courtesy chairs
- always use both hands when pushing courtesy chairs
- back chairs down inclines carefully
- request assistance when transferring passengers who cannot transfer themselves
- avoid taking courtesy chairs up or down stairways or escalators
- complete timely documentation of services provided
- handle passengers' property carefully, including mobility aids and luggage
- stay familiar with government, client, airport, and company regulations
- keep supervisor informed of area needs and maintenance issues
- maintain cleanliness of work areas
- project a positive image and respond courteously to inquiries
- attend all required meetings and in-service trainings
- use appropriate communication channels and maintain records
- wear proper uniform or business attire with visible identification badges
- adhere to all company policies and procedures
- use company equipment and supplies in a cost-effective manner
- comply with all safety requirements including proper use of PPE and reporting unsafe conditions
- perform other assigned duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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