Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
This opportunity is with a premier airport services company specializing in passenger assistance, especially those requiring special needs support such as wheelchair and aisle chair services. The company has a strong reputation for delivering exceptional customer service to airline passengers, ensuring a seamless and comfortable travel experience. Operating within the dynamic and fast-paced environment of the airport, the company is dedicated to addressing the unique needs of each passenger with professionalism, sensitivity, and efficiency. The organization values safety, empathy, and clear communication when assisting travelers with mobility challenges or other special requirements.
The role available is focused on inbound... Show More
The role available is focused on inbound... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and or bend throughout the shift
- Must be able to lift, carry and or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service INS
Job Qualifications
- High school diploma or equivalent
- Previous airport and or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and or bend throughout the shift
- Must be able to lift, carry and or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service INS
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services including courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer him/her self
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property especially mobility aids and luggage
- Be familiar with all Government, Client, Airport, Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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