Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
employee training
Retirement Plan
flexible schedule
Job Description
The hiring establishment is a specialized airport service provider dedicated to assisting passengers who require special attention and mobility support during their air travel experience. This company operates within the aviation services sector, primarily focusing on delivering exceptional customer service by aiding passengers with reduced mobility or special needs. By providing wheelchairs, aisle chairs, and personalized assistance, the company enhances passenger comfort and safety, ensuring smooth transit through the airport terminals. Situated within diverse airport locations, the company maintains a strong presence where it consistently emphasizes reliability and excellence in service delivery. Employment types offered are typically full-time and part-time... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact in dealing with customers and public
- Able to read, understand and follow instructions in English
- Ability to follow verbal and written instructions
- Clear verbal and written communication skills in English
- Physically able to lift, stoop, squat, push, stand and bend throughout the shift
- Must be able to lift, carry or hold up to 75 pounds
- Pass pre-employment and random drug tests
- Complete a criminal background check
- Meet requirements to obtain a security sensitive identification badge
- Must be a US citizen or authorized to work in the US
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees, and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service (INS)
Job Duties
- Actively participate in the Safety Management System (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chairs
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Always request assistance from another employee when transferring passengers from one chair to another if the passenger cannot transfer themselves
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people's property, especially mobility aids and luggage
- Be familiar with all Government, Client, Airport, and Company regulations
- Keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of immediate work area
- Project a positive image and respond courteously to inquiries from airlines, staff, and public
- Attend meetings and in-services as required
- Utilize appropriate communication channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed, with identification visible
- Adhere to company policies and participate in achievement of company objectives
- Utilize company and client equipment, supplies, and resources conscientiously and cost-effectively
- Perform other duties as requested
- Comply with all safety requirements including usage of trained equipment only, reporting unsafe conditions immediately, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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