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Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Hourly
Range $10.50 - $22.04
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
safety training
Employee assistance program
Job Description
Our company is a leading provider of specialized passenger assistance services within the aviation industry, committed to delivering exceptional customer care and ensuring a smooth travel experience for all passengers, particularly those requiring additional support. With a strong presence across multiple airport locations, we pride ourselves on our dedication to safety, efficiency, and compassion, making air travel accessible and comfortable for everyone. Operating in a dynamic, fast-paced environment, our team embodies professionalism and a commitment to inclusivity, adapting to diverse passenger needs while strictly adhering to airport, government, and client regulations.
The role we are offering centers on providing crit... Show More
The role we are offering centers on providing crit... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Possess tact to handle various situations with clients, representatives, employees and the public
- Ability to read, understand and follow instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English both verbally and in writing
- Familiarity with government, client, airport and company regulations
Job Duties
- Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance
- Actively participate in the Safety Management System
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Check equipment thoroughly before use
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance when transferring passengers who cannot transfer themselves
- Never take a courtesy chair up or down stairways or escalators
- Complete appropriate documentation in a timely manner
- Handle other people's property, mobility aids and luggage carefully
- Familiarize with Government, client, airport and company regulations
- Keep supervisor informed of needs and problems
- Maintain cleanliness of immediate work area and report maintenance needs
- Project positive image and respond courteously to inquiries
- Attend required meetings and in-services
- Utilize appropriate communication channels and maintain records
- Wear proper uniform or business attire and display identification visibly
- Adhere to company policies and procedures
- Use company and client resources responsibly and cost-effectively
- Perform other duties as requested
- Comply with all safety requirements including reporting unsafe conditions and wearing proper PPE
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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