Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training opportunities
Employee Discounts
Retirement Plan
performance bonuses
Job Description
This company operates within the aviation service industry, specializing in passenger assistance at airports. It provides vital support to travelers, especially those who require special assistance such as individuals with reduced mobility, the elderly, and passengers with unique needs. The company prides itself on delivering courteous and professional service, ensuring an accessible, pleasant travel experience from arrival to departure. Established with a commitment to safety, reliability, and customer satisfaction, it plays an essential role in airport operations by assisting passengers with wheelchairs, aisle chairs, and other mobility aids. Understanding the significant impact of exceptional customer support on the overall airport... Show More
Job Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- Previous airport and/or customer service experience preferred
- Must have a reliable telephone
- Must have reliable transportation
- Must be able to treat information as confidential
- Must possess tact and professionalism in all interactions
- Must be able to read and understand instructions in English
- Must be able to work from verbal and written instructions
- Must have strong communication skills in English
- Must be physically capable of lifting, stooping, squatting, pushing, standing and bending throughout the shift
- Must be able to lift, carry, or hold up to 75 lbs
- Must pass pre-employment and random drug screening
- Must complete a criminal background check
- Must meet requirements to obtain a security sensitive identification badge
- Must be a US citizen or authorized to work in the US
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone
- Must have reliable transportation
- Ability to treat information as confidential
- Tact to deal with all levels of situations, client representatives, employees, and the public
- Ability to read, understand, and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English both verbally and in writing
- Physical ability to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Ability to lift, carry and/or hold up to 75 lbs
- Ability to pass pre-employment and random drug testing
- Ability to complete a criminal background check
- Meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or have necessary immigration authorization
Job Duties
- Actively participate in safety management system (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals to provide special services such as courtesy chairs and walk assistance
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chairs
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance when transferring passengers unable to transfer themselves
- Never take courtesy chairs on stairs or escalators
- Complete appropriate documentation in a timely manner
- Handle passengers' property and mobility aids with care
- Be familiar with government, client, airport, and company regulations
- Keep supervisor informed of needs and problems, maintain cleanliness and report maintenance needs
- Project a positive image and respond courteously to inquiries
- Attend meetings and in-service training sessions
- Utilize communication channels and maintain records and reports
- Wear proper uniform or business attire with visible identification badges
- Adhere to company policies and participate in company objectives
- Use equipment, supplies, and resources cost-effectively
- Perform other duties as assigned
- Comply with all safety requirements, including using only trained equipment, reporting unsafe conditions, wearing proper PPE, and attending safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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