Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
employee training
Retirement Plan
Employee assistance program
Job Description
The hiring establishment is a professional airport services provider specializing in assisting passengers with special needs at various airport terminals. This company is committed to ensuring a comfortable and safe travel experience for all travelers, particularly those requiring additional assistance such as wheelchair services or mobility aid support. Their team works closely with airlines and airport authorities to deliver efficient, courteous, and reliable service from the moment passengers arrive at the airport to their final boarding or disembarking. As an integral part of the travel ecosystem, the company prides itself on its focus on safety, customer satisfaction, and adherence to... Show More
Job Requirements
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Duties
- Actively participate in the Safety Management System (SMS)
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
- check equipment thoroughly before use (wheels, locks, seats, back and footrests)
- lock wheels when assisting passengers in/out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- always request assistance from another employee when transferring passenger from one chair to another (if passenger cannot transfer him/herself)
- never take a courtesy chair up/down a stairway or escalator
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people's property, especially mobility aids and luggage
- be familiar with all Government/Client/Airport/Company regulations
- keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- identification badges must always be visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
- comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)