Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training and Development
Employee assistance program
Job Description
The hiring establishment for this position operates within the aviation and airport services sector, specializing in delivering essential assistance to passengers who require special accommodations. This company focuses on enhancing the travel experience by ensuring the safe and efficient movement of passengers with mobility challenges, utilizing equipment such as wheelchairs and aisle chairs. Their core mission revolves around providing a high standard of customer service and support, particularly for inbound and outbound flight passengers who need special assistance during their journey through the airport terminal. This service is critical in maintaining passenger satisfaction and compliance with regulations governing accessibility and... Show More
Job Requirements
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service
- Must be attired in proper uniform or business attire as directed by company officials with identification always visible
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be familiar with Government, Client, Airport and Company regulations
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer himself or herself
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property especially mobility aids and luggage
- Be familiar with all Government, Client, Airport and Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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