Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
training programs
Employee Discounts
Job Description
The hiring establishment operates in the aviation services sector, focusing on providing specialized assistance to airline passengers who require additional support. As a key player in the airport services industry, the company is dedicated to ensuring a smooth, comfortable, and safe travel experience for passengers with mobility challenges or other special needs. This establishment specializes in handling wheelchairs, aisle chairs, and personalized aid, contributing significantly to the inclusivity and accessibility standards maintained within the airport environment. Their workforce plays an essential role in upholding these high standards by offering attentive, professional care and assistance to each passenger in need.
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Job Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to read, understand, and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Must be able to lift, carry, and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from INS
- Treat all information as confidential
- Possess tact when dealing with clients, employees, and the public
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to read, understand, and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in written form
- Ability to work from verbal and written instructions
- Tact to deal with various levels of situations and people
- Familiarity with government and company regulations
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walking assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in and out of courtesy chairs
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passengers from one chair to another if self-transfer is not possible
- Never take a courtesy chair up or down stairways or escalators
- Complete appropriate documentation in a timely manner
- Be careful and neat when handling other people's property, particularly mobility aids and luggage
- Be familiar with all government, client, airport, and company regulations
- Keep supervisor informed of needs and problems, maintain cleanliness of the work area, and report maintenance needs
- Project a positive image and respond politely to inquiries from airlines, staff, and the public
- Attend meetings and in-services as required
- Utilize appropriate communication channels and maintain records and reports as required
- Wear proper uniform or business attire as directed and keep identification badges visible
- Adhere to company policies and participate in achievement of company objectives
- Use company and client equipment and resources conscientiously and cost-effectively
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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