Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Job Description
The hiring establishment is a specialized airport service provider dedicated to assisting passengers with special needs. Operating within the dynamic and fast-paced environment of an airport, this company offers invaluable support services primarily centered around passengers requiring wheelchairs, aisle chairs, and other special assistance. The company prides itself on providing compassionate, efficient, and courteous services to enhance the travel experience for all passengers who require extra support. This includes meeting inbound and outbound flights promptly to offer assistance from the moment passengers arrive at or leave the airport. The company operates with a strong commitment to safety, professionalism, and respect... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in airport or customer service preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Must be able to read and understand English instructions
- Ability to communicate verbally and in writing in English
- Must possess tact and professionalism
- Must be physically able to lift, carry or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from the immigration and naturalization service
- Treat all information as confidential
- Must maintain proper uniform and visible identification badge at all times
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to read, understand and carry out instructions in English
- Ability to communicate in English clearly and concisely verbally and in written form
- Ability to work from verbal and written instructions
- Must possess tact to deal with all levels of situations, client representatives, employees and the public
- Familiarity with Government, Client, Airport and Company regulations
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer himself or herself
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property especially mobility aids and luggage
- Be familiar with all Government, Client, Airport, and Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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