Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
safety training
Employee assistance program
Job Description
Our client is a prominent provider of specialized airport services, dedicated to enhancing the travel experience of passengers requiring special assistance. This company operates within the aviation service industry, focusing on delivering high-quality support at various airport terminals. Their commitment lies in ensuring that all travelers, particularly those with mobility challenges, receive safe and dignified assistance from arrival through departure. Known for upholding the highest standards of professionalism, the company fosters a supportive and customer-oriented work environment that prioritizes safety, efficiency, and exceptional service.
This role is for a Special Assistance Attendant who will be responsible for meeting inbound... Show More
This role is for a Special Assistance Attendant who will be responsible for meeting inbound... Show More
Job Requirements
- Must have a high school diploma or equivalent
- prior experience in airport or customer service preferred
- must be at least 18 years old
- reliable telephone and transportation required
- ability to treat all information as confidential
- tactful in dealing with diverse situations and people
- able to read, understand, and follow instructions in English
- capable of working from verbal and written directions
- must communicate clearly and concisely in English, both verbally and in written form
- physically able to lift, stoop, squat, push, stand, and/or bend throughout shift
- ability to lift, carry, or hold up to 75 lbs
- successful completion of pre-employment and random drug tests
- clear criminal background check
- eligible to obtain security sensitive identification badge
- US citizenship or authorized legal status required
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Duties
- Actively participate in the Safety Management System (SMS)
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
- check equipment thoroughly before use (wheels, locks, seats, back & footrests)
- lock wheels when assisting passengers in/out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- always request assistance from another employee when transferring passenger from one chair to another (if passenger cannot transfer himself/herself)
- never take a courtesy chair up/down a stairway or escalator
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people’s property, especially mobility aids and luggage
- be familiar with all Government/Client/Airport/Company regulations
- keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- must be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- identification badges must always be visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
- comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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