Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
safety training
Job Description
This position is with a reputable airport service provider specializing in assisting passengers who require special attention, including those needing wheelchairs, aisle chairs, and other mobility aids. The company is committed to providing safe, efficient, and courteous services to ensure a smooth travel experience for all passengers, particularly those with limited mobility or special needs. Operating within a busy airport environment, the company maintains rigorous adherence to safety and operational protocols, fostering a secure and responsive atmosphere for both passengers and employees. An employment opportunity is now available for a dedicated Special Assistance Attendant to support inbound and outbound flights... Show More
Job Requirements
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- possess tact to deal with all levels of situations, client representatives, employees and the public
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate clearly and concisely verbally and in written form in English
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- US citizenship or necessary authorization from INS
Job Duties
- Actively participate in the Safety Management System (SMS)
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passengers who cannot transfer themselves
- never take a courtesy chair up or down stairways or escalators
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people's property, especially mobility aids and luggage
- be familiar with all Government, Client, Airport, and Company regulations
- keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of immediate work area
- project a positive image and respond courteously to inquiries from airlines, staff, and public
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports, and files
- be attired in proper uniform or business attire and ensure identification badges are always visible
- adhere to company policies and procedures and utilize equipment, supplies and resources in a conscientious, cost-effective manner
- perform other duties as requested
- comply with all safety requirements including using only trained equipment, reporting unsafe conditions, wearing proper PPE, and attending required safety trainings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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