Job Overview
Benefits
Paid Time Off
Health Insurance
Uniform allowance
Training opportunities
Employee assistance program
Job Description
The hiring establishment is a reputable airport services company dedicated to facilitating the seamless movement and assistance of travelers at the airport. Specializing in providing support to passengers with special needs, this company ensures that individuals requiring wheelchairs, aisle chairs, and personalized assistance experience comfort, safety, and dignity throughout their airport journey. As a service-oriented organization operating within the aviation sector, it emphasizes professionalism, responsiveness, and care to elevate the travel experience for all customers.
This role is an integral function within the airport service team, responsible for meeting inbound and outbound flights to provide specialized assistance to passeng... Show More
This role is an integral function within the airport service team, responsible for meeting inbound and outbound flights to provide specialized assistance to passeng... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from immigration and naturalization service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary immigration authorization
Job Duties
- Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance
- Actively participate in the Safety Management System (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Check equipment thoroughly before use (wheels, locks, seats, back and footrests)
- Lock wheels when assisting passengers in/out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passengers who cannot transfer themselves
- Never take a courtesy chair up/down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people's property, especially mobility aids and luggage
- Be familiar with all Government/Client/Airport/Company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Be attired in proper uniform or business attire as directed by company officials and identification must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
- Comply with all safety requirements including using only trained equipment, reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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