Job Overview
Benefits
Paid Time Off
Health Insurance
Retirement Plan
Job Description
The hiring organization is a service provider specializing in assisting passengers with special needs at airports. This company plays a vital role in facilitating smooth and comfortable travel experiences for passengers who require additional support, such as wheelchair users, elderly travelers, or those with limited mobility. By meeting inbound and outbound flights, the service team ensures that passengers with specific needs receive the necessary assistance promptly and efficiently. Operating within the busy environment of an airport, the company is dedicated to maintaining high standards of customer service and safety, complying with all relevant government, client, airport, and company regulations.
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Job Requirements
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from the immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees, and the public
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely both verbally and in written form
- ability to lift, stoop, squat, push, stand, and/or bend throughout the shift
- ability to lift, carry, and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from the immigration and naturalization service
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in and out of courtesy chairs
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring a passenger who cannot transfer independently
- never take a courtesy chair up or down stairways or escalators
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people’s property, especially mobility aids and luggage
- be familiar with all government, client, airport, and company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond courteously to inquiries from airlines, staff, and the public
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports, and files as required
- be attired in proper uniform or business attire as directed by company officials with identification badges always visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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