Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
employee training
Career advancement opportunities
Job Description
The hiring establishment is a dedicated airport service company committed to providing exceptional assistance to air travelers, especially those requiring special accommodations. This company operates within the dynamic environment of airport logistics and passenger service, ensuring that each passenger receives personalized care and support during their time at the airport. As a specialized service provider, the company focuses on facilitating smooth transit and enhancing the travel experience for passengers with disabilities, mobility challenges, or other special needs. With a reputation for professionalism and compassionate service, it serves as a vital link between airlines, airport staff, and travelers, contributing significantly to... Show More
Job Requirements
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must complete a criminal background check
- Must pass pre-employment and random drug test
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization service
- Must have a reliable telephone and transportation
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer himself/herself
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property, especially mobility aids and luggage
- Be familiar with all Government, Client, Airport, and Company regulations
- Keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of immediate work area
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- Attend meetings and in-services as required
- Utilize appropriate communication channels and maintain records, reports and files as required
- Be attired in proper uniform or business attire as directed by company officials with identification badges always visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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