Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
uniform provided
safety training
Employee assistance program
Job Description
The hiring establishment is a dynamic service provider specialized in assisting air travelers at airports, focusing specifically on offering support to passengers who require special assistance. This company is committed to enhancing the passenger experience by ensuring that individuals with mobility challenges or those needing extra help receive exceptional care from the moment they arrive at the airport. The company operates in the airport assistance and customer service sector, offering dedicated services such as providing wheelchairs, aisle chairs, and personal assistance to passengers with disabilities or special needs. With a keen emphasis on safety, professionalism, and customer satisfaction, the company... Show More
Job Requirements
- High School diploma or equivalent
- previous airport and/or customer service experience preferred
- at least 18 years of age
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact and professionalism in all interactions
- ability to read, understand and carry out instructions in English
- ability to communicate clearly verbally and in written form
- ability to lift, stoop, squat, push, stand and/or bend throughout shift
- able to lift, carry and/or hold up to 75 lbs
- pass pre-employment and random drug tests
- complete a criminal background check
- obtain security sensitive identification badge
- be a US citizen or possess required immigration authorization
Job Qualifications
- High School diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- possess tact to deal with all levels of situations, client representatives, employees and the public
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate clearly and concisely in English verbally and in written form
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain security sensitive identification badge
- must be a US citizen or possess necessary authorization from immigration and naturalization service
Job Duties
- Actively participate in the Safety Management System
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chairs
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer themselves
- never take a courtesy chair up or down a stairway or escalator
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people’s property especially mobility aids and luggage
- be familiar with all Government, Client, Airport, and Company regulations
- keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of immediate work area
- project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports and files as required
- be attired in proper uniform or business attire as directed and keep identification badges visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious and cost effective manner
- perform other duties as requested
- comply with all safety requirements including safe equipment use, reporting unsafe conditions and workplace injuries, wearing proper PPE and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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