Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training opportunities
Retirement Plan
Employee assistance program
Transportation allowance
Job Description
This position is offered by a reputable company specializing in airport ground services, dedicated to providing exceptional assistance to passengers requiring special support during their travel. Known for its commitment to safety, efficiency, and customer satisfaction, the company serves as a critical partner to airlines and airports, ensuring that all travelers have a smooth and comfortable experience. The company prides itself on fostering an inclusive and supportive work environment where every employee contributes to the overall success and reputation of the service. This role is a full-time, on-site position, emphasizing the importance of direct passenger interaction and physical presence to... Show More
Job Requirements
- High school diploma or equivalent
- previous airport and customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- treat all information as confidential
- possess tact when dealing with clients, employees, and public
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- effective communication in English both verbally and written
- physical ability to lift, stoop, squat, push, stand, and bend throughout the shift
- ability to lift, carry, or hold up to 75 lbs
- pass pre-employment and random drug tests
- complete a criminal background check
- meet requirements to obtain security sensitive identification badge
- US citizenship or valid authorization from the immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- excellent communication skills in English both verbal and written
- ability to read, understand and carry out instructions in English
- tactful and able to deal with diverse situations and people
- familiarity with customer service best practices
- physical capability to lift and handle up to 75 lbs
- reliable transportation and telephone
- ability to work from verbal and written instructions
- knowledge of safety and security procedures
- ability to maintain confidentiality and professionalism
Job Duties
- Actively participate in the Safety Management System (SMS)
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals to provide special services such as courtesy chairs and walk assistance
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chairs
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passengers who cannot transfer themselves
- never take courtesy chairs up or down stairways or escalators
- complete appropriate documentation in a timely manner
- be neat and careful when handling passengers' property including mobility aids and luggage
- be familiar with all Government, Client, Airport, and Company regulations
- keep supervisor informed of needs and problems, maintain cleanliness of the work area and report maintenance needs
- project a positive image and respond courteously to inquiries from airlines, staff, and public
- attend meetings and training sessions as required
- utilize appropriate communication channels and maintain records, reports, and files
- adhere to proper uniform or business attire guidelines and ensure identification badges are always visible
- comply with company policies and contribute to company objectives
- use company and client equipment, supplies, and resources conscientiously and cost-effectively
- perform other duties as requested
- comply with all safety requirements including only using trained equipment, reporting unsafe conditions and injuries, wearing proper PPE, and attending safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.