Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee assistance program
Training and Development
Job Description
The hiring establishment is a reputable airport services company dedicated to enhancing the travel experience by offering comprehensive assistance to passengers requiring special support. This company specializes in providing timely and professional aid to individuals navigating the airport environment, specifically focusing on those who need wheelchairs, aisle chairs, or other forms of special help while moving through flights. The company's commitment to exceptional customer service ensures that all passengers, regardless of mobility or other challenges, receive respectful and efficient assistance to facilitate their safe and comfortable journey.
This organization operates within the dynamic and fast-paced airport industry, serving ... Show More
This organization operates within the dynamic and fast-paced airport industry, serving ... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact in dealing with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in writing
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain security sensitive identification badge
- Must be US citizen or possess necessary authorization from immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to handle situations with clients, employees and the public
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in writing
- Familiarity with government, client, airport and company regulations
- Must be physically capable of lifting, stooping, squatting, pushing, standing and bending
- Able to lift, carry or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be either a U.S. citizen or authorized by immigration services
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer him or herself
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling people’s property, especially mobility aids and luggage
- Be familiar with government, client, airport and company regulations
- Keep supervisor informed of needs and problems, maintain cleanliness of work area and report maintenance needs
- Project a positive image and respond courteously to inquiries from airlines, staff and the public
- Attend meetings and in-services as required
- Utilize appropriate communications and maintain records and reports
- Wear proper uniform or business attire with identification visible
- Adhere to company policies and participate in achievement of company objectives
- Utilize equipment, supplies and resources conscientiously and cost effectively
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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