Job Overview
Benefits
Health Insurance
Paid Time Off
Employee uniform
Training and Development
Employee assistance program
Job Description
The company is a professional service provider specializing in assisting travelers at airports with special needs. This establishment is dedicated to ensuring a seamless and comfortable travel experience for passengers who require additional support due to mobility challenges or other special assistance requirements. The organization is known for its commitment to safety, customer service, and operational efficiency in the bustling environment of air travel. As a company operating within the airport service industry, it prioritizes precision, empathy, and compliance with government and client regulations, making it a trusted partner for airlines and airport authorities. With a focus on accessibility, the... Show More
Job Requirements
- Must be 18 years of age or older
- must have reliable telephone and transportation
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a US citizen or possess necessary authorization from the INS
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate clearly and concisely in English verbally and in writing
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in and out of courtesy chairs
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passengers who cannot transfer themselves
- never take a courtesy chair up or down a stairway or escalator
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people’s property including mobility aids and luggage
- be familiar with Government, Client, Airport, and Company regulations
- keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of immediate work area
- project a positive image and respond courteously to inquiries from airlines, staff and public
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports and files
- maintain proper uniform or business attire and visible identification badges
- adhere to company policies and participate in company objectives
- use company and client equipment and resources in a cost-effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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