Wheelchair Agent

Vancouver, WA, USA|Onsite

Job Overview

Benefits

Health Insurance

Paid Time Off

uniform provided

employee training

Retirement Plan

Employee assistance program

Career Development

Job Description

The hiring establishment is a professional service organization specializing in providing dedicated passenger assistance at airports, focusing particularly on supporting individuals with mobility challenges. This company operates within the aviation and customer service sector, specifically attending to the needs of travelers requiring special assistance, including wheelchair and aisle chair services. The organization emphasizes high standards of customer care, safety, and efficiency, tailoring its services to accommodate inbound and outbound flights. This role is integral to ensuring that passengers who need extra help during their airport experience receive respectful, timely, and effective support.

This role involves meeting passengers arrivi... Show More

Job Requirements

High school diploma or equivalent
Previous airport and/or customer service experience preferred
Must be 18 years of age or older
Must have a reliable telephone and transportation
Ability to lift, stoop, squat, push, stand and/or bend throughout the shift
Must be able to lift, carry and/or hold up to 75 lbs
Must pass pre-employment and random drug tests
Must complete a criminal background check
Must meet necessary requirements to obtain a security sensitive identification badge
Must be a US citizen or possess necessary authorization from the Immigration and Naturalization Service
Must treat all information as confidential
Must have tact to deal with diverse individuals
Must be able to read and understand instructions in English
Must communicate clearly verbally and in writing in English

Job Qualifications

High school diploma or equivalent
Previous airport and/or customer service experience preferred
Must be 18 years of age or older
Must be able to read, understand and carry out instructions in English
Ability to communicate in English clearly and concisely verbally and in writing
Knowledge of government, client, airport, and company regulations
Ability to maintain confidentiality and exercise tact with diverse individuals
Ability to complete documentation and reports accurately and timely
Professional appearance and adherence to uniform standards
Authorized to work in the United States

Job Duties

Provide special assistance to passengers as requested
Provide general information and directions to passengers
Meet inbound arrivals as requested to provide special services including courtesy chairs and walk assistance through the terminal
Check equipment thoroughly before use to ensure wheels, locks, seats, back and footrests are secure
Lock wheels when assisting passengers in and out of courtesy chairs
Always use both hands when pushing courtesy chairs
Always back chairs down inclines
Request assistance from another employee when transferring a passenger between chairs if necessary
Never take a courtesy chair up or down stairways or escalators
Complete appropriate documentation promptly
Handle passenger property including mobility aids and luggage with care
Be familiar with all Government, Client, Airport, and Company regulations
Keep supervisor informed of needs and problems, maintain cleanliness of work area and report maintenance needs
Project a positive image and respond courteously to inquiries from airlines, staff, and the public
Attend meetings and in-service training as required
Utilize communication channels effectively and maintain required records and files
Maintain proper uniform and identification badge visibility at all times
Adhere to company policies and contribute to achieving company objectives
Use company equipment and resources conscientiously and cost-effectively
Perform other duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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