Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training and Development
Employee assistance program
Career advancement opportunities
Job Description
The hiring establishment is a professional service provider specializing in assisting passengers needing special assistance at airports. This company is dedicated to ensuring a seamless and comfortable traveling experience for all passengers, especially those requiring extra care such as travelers using wheelchairs or aisle chairs. The company operates within the aviation services sector, focusing on enhancing accessibility and customer support for inbound and outbound flights. Their team members play a crucial role in facilitating mobility and meeting the unique needs of passengers who might face challenges navigating busy airport terminals.
This employment opportunity is for a position centered on prov... Show More
This employment opportunity is for a position centered on prov... Show More
Job Requirements
- High school diploma or equivalent
- minimum age of 18 years
- must have reliable telephone and transportation
- pass pre-employment and random drug test
- complete a criminal background check
- meet requirements for obtaining security sensitive identification badge
- US citizenship or valid immigration authorization
- ability to lift, carry, or hold up to 75 lbs
- ability to read, understand, and follow instructions in English
- physical capability to perform tasks including stooping, squatting, pushing, standing, and bending
- maintain confidentiality
- tactful communication with diverse individuals
- wear proper uniform or business attire and keep identification badges visible at all times
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat all information as confidential
- tact to deal with various situations and people including client representatives, employees, and the public
- ability to read, understand, and carry out instructions in English
- ability to work from verbal and written instructions
- clear and concise communication skills in spoken and written English
- physical ability to lift, stoop, squat, push, stand, and bend throughout the shift
- ability to lift, carry, or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a US citizen or possess necessary authorization from the immigration and naturalization service
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use ensuring wheels, locks, seats, back and footrests are in proper working order
- lock wheels when assisting passengers in or out of courtesy chairs
- always use both hands when pushing courtesy chairs
- back chairs down inclines carefully
- request assistance from another employee when transferring passengers who cannot transfer by themselves
- never take a courtesy chair up or down a stairway or escalator
- complete appropriate documentation in a timely manner
- handle other people’s property carefully, especially mobility aids and luggage
- be familiar with all government, client, airport, and company regulations
- keep supervisor informed of needs and problems in assigned areas and report maintenance needs
- maintain cleanliness of immediate work area
- project a positive image and respond courteously to inquiries from airlines, staff, and the public
- attend meetings and in-service training as required
- utilize appropriate communication channels and maintain records, reports, and files as necessary
- wear proper uniform or business attire and keep identification badges visible at all times
- adhere to company policies and procedures and participate in achieving company objectives
- utilize company and client equipment, supplies, and resources conscientiously and cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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