Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee assistance program
Retirement Plan
Job Description
The hiring establishment is a reputable airport services company dedicated to providing exceptional assistance to passengers requiring special attention during their travel. This company specializes in facilitating seamless transit for individuals who need wheelchair support, aisle chairs, or any form of special aid while navigating the airport environment. With a strong commitment to safety, efficiency, and customer satisfaction, the company plays a vital role in ensuring that all passengers, especially those with mobility challenges, experience a comfortable and dignified journey.
The company operates in the highly dynamic and fast-paced sector of airport ground services, where professionalism and compassion are ess... Show More
The company operates in the highly dynamic and fast-paced sector of airport ground services, where professionalism and compassion are ess... Show More
Job Requirements
- Must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- must pass pre-employment and random drug tests
- must complete a criminal background check
- meet necessary requirements to obtain a security sensitive identification badge
- must be a US citizen or possess necessary authorization from the immigration and naturalization service
- must be able to read, understand and carry out instructions in English
- must be able to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 pounds
- must be neat and careful when handling other people's property especially mobility aids and luggage
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- ability to read, understand and carry out instructions in English
- ability to communicate clearly and concisely verbally and in written form
- ability to work from verbal and written instructions
- ability to lift, stoop, squat, push, stand or bend throughout the shift
- ability to lift, carry, or hold up to 75 pounds
- familiarity with government, client, airport, and company regulations
- ability to project a positive image and respond courteously to passengers and staff
- adherence to company policies and procedures
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chairs
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passengers if necessary
- never take a courtesy chair up or down stairways or escalators
- complete appropriate documentation in a timely manner
- be neat and careful when handling passengers' property including mobility aids and luggage
- familiarize with all government, client, airport, and company regulations
- keep supervisor informed of needs and problems, maintain cleanliness of work area and report maintenance needs
- project a positive image and respond courteously to inquiries from airlines, staff, and the public
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports, and files
- wear proper uniform or business attire with visible identification badges
- adhere to company policies and participate in achieving company objectives
- use company and client equipment and resources conscientiously and cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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