Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
employee training
Uniform allowance
Job Description
The hiring establishment is a specialized service provider operating within the airport environment, dedicated to assisting passengers who require additional support during their travel. This company plays a crucial role in enhancing the travel experience by providing tailored services to those with mobility challenges or other special needs. Known for its commitment to accessibility and customer service excellence, the company partners closely with airlines, airport authorities, and government agencies to ensure compliance with all regulations and standards. With a focus on safety, compassion, and professionalism, the company establishes a welcoming and supportive atmosphere for travelers who need special assistance.
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Job Requirements
- high school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate clearly and concisely verbally and in written form in English
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization service
- must have a reliable telephone and transportation
Job Qualifications
- high school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate clearly and concisely verbally and in writing in English
- possess tact to deal with all levels of situations, client representatives, employees and the public
- must be familiar with all government, client, airport and company regulations
- ability to lift, stoop, squat, push, stand and/or bend throughout the shift
- ability to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from immigration and naturalization service
Job Duties
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance when transferring passengers who cannot transfer themselves
- never take a courtesy chair up or down stairways or escalators
- complete appropriate documentation in a timely manner
- be neat and careful when handling passengers' property, especially mobility aids and luggage
- be familiar with all government, client, airport and company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond courteously to inquiries from airlines, staff, and public
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports and files as required
- must be attired properly with identification badges always visible
- adhere to company policies and participate in achievement of company objectives
- utilize company and client equipment, supplies, and resources conscientiously and cost effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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