Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $105,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Westin Boston Waterfront is a distinguished hotel located in Boston's vibrant Seaport District, an area known for its dynamic blend of cultural landmarks and business facilities. This upscale property features a unique vertical garden, enhancing the guest environment by purifying the air and adding a touch of green tranquility to the urban setting. The hotel enjoys close proximity to several esteemed attractions such as the Institute of Contemporary Art, the Boston Convention and Exhibition Center, and Boston Children's Museum, making it a preferred destination for both leisure and business travelers. Guests at the Westin Boston Waterfront experience a blend of... Show More
Job Requirements
- Bachelor’s degree or applicable associate’s degree
- minimum 3 years of front office management experience in large hotel environments
- experience with 500+ room hotels preferred
- certified in OnQ PMS or similar property management systems preferred
- previous director level management experience preferred
- ability to lead and manage multiple full-time associates
- strong decision-making and independent judgment skills
- availability to work as needed to fulfill job responsibilities
- excellent guest service orientation
- ability to handle emergency situations
- effective communication skills
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management preferred
- associate’s degree with relevant experience accepted
- at least 5 years of progressive front office management experience in a large (500+ room) hotel preferred
- specific brand experience and OnQ PMS certification preferred
- previous director level experience preferred
- strong leadership and organizational skills
- excellent communication and interpersonal abilities
- proficiency in front office technology and property management systems
- ability to work independently and make sound decisions
- experience in budget management and financial reporting
- knowledge of marketing and guest service strategies
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, service standards, product quality, cost controls, profitability, brand marketing initiatives, systems management, budgeting and forecasting, and policy enforcement
- monitors and develops associate performance including supervision, scheduling, counseling, evaluations, recognition, and reward
- assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements
- initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize occupancy and revenue
- implements and monitors corporate marketing programs
- ensures associates have current knowledge of hotel products, services, pricing, policies, and local events
- runs and completes daily reports, analyzes data, and makes decisions based on data
- resolves guest issues and concerns to guest satisfaction
- recruits, interviews, and trains front office associates
- participates in the Property Manager on Duty program
- certified to respond to emergencies including operation of fire panel and communication with emergency personnel
- completes assigned tasks or projects as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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