Western Door Steakhouse, Fine Dining Assistant Server - FT
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Seneca Gaming Corporation is a prominent entertainment and hospitality company known for its commitment to excellence in the gaming and dining industries. The company operates several casino and resort properties offering guests a luxurious and engaging experience. Dedicated to maintaining the highest standards of customer service, Seneca Gaming Corporation fosters a professional and welcoming atmosphere for visitors from around the world. As a leader in the hospitality sector, the company continuously strives to enhance guest satisfaction through exceptional service quality and a wide range of amenities.
The Fine Dining Assistant Waiter position at Seneca Niagara Casino offers an exciting o... Show More
The Fine Dining Assistant Waiter position at Seneca Niagara Casino offers an exciting o... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service or fine dining experience preferred
- Proficient in large tray service
- Ability to operate juicer cutting boards soda guns ice machines glass washing machines non-alcoholic frozen drink machines ice tea machines and other necessary equipment
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with guests and employees
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
- Must be able to stand walk and move through all areas of the dining room and bars for a lengthy period of time
- Must be able to carry up to fifty pounds
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment
- Must be able to work in an environment where smoking is permitted
Job Qualifications
- Must have outgoing friendly personality and a cheerful accommodating disposition
- Must remain calm and professional in a fast paced environment
- Be organized and utilize time well
- Must be a team player
Job Duties
- Report to work on time well-groomed in full uniform with badge on upper left side of uniform
- Assist hostess waiter waitress and bartender if requested to assist in the guests dining experience
- Greet guests with water and bread promptly with a proper introduction and friendly courteous disposition
- Must be proficient in large tray service including proper clearing stacking of trays and able to balance and carry through the dining room in a professional manner
- Hospitable and polite with all guests co-workers and management using positive body language
- Answer all guest questions and find out information if answer is unknown
- Remove dishes and used silverware as well as unused extra when each course is finished brush crumbs from the table replace any items the guest may need
- Wrap guest food if required
- Perform any duties assigned by the manager or shift manager
- Assist all other employees in performing their duties whenever required
- Be familiar with all check and cashiering procedures
- Work in a designated area and be attentive to guests at all times and exceed guests expectations
- Be knowledgeable of Seneca Niagara Casinos history as well as the map of the property location of restrooms telephones and hours of operation of stores and restaurants and efficiently handle guests inquiries
- Have basic knowledge of menu wine lists drinks and daily features
- Have consistent awareness of all activities occurring in dining room at all times
- Properly clear and reset tables according to assistant waiter manual
- Obtain supplies and equipment for each beverage station and place fruits glasses and silverware in their respective places
- Prepare fruit fill ice bins and clean ashtrays
- Wash glasses for the bartender and clear debris from the bar
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory departmental and company policies
- Must complete all required SGC Training programs within nine months from commencement of employment
- Attend all necessary meetings
- Duties responsibilities requirements and expectations pertaining to this job are subject to change as needed
- Hours are determined by a 24 hour schedule
Job Qualifications
Experience
Entry Level (1-2 years)