Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Employee Discounts
Professional development opportunities
Job Description
Zachry Hospitality, based in San Antonio, Texas, is a recognized leader in the development, management, and ownership of hospitality assets. With a rich history grounded in exceptional service and operational excellence, Zachry Hospitality is committed to tailor-made guest experiences and market-specific approaches that drive success in every property they manage or develop. The company is deeply passionate about hospitality and nurtures a culture of accountability, care, and family values amongst its team members. Bringing decades of experience, Zachry leverages strong industry relationships to excel in hotel management, operations, and asset development. They pride themselves on doing the right thing, fostering... Show More
Job Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 30-40 pounds eg laundry bags supply restocking
- Capability to work in warm humid environments such as saunas and locker areas
Job Qualifications
- Previous experience in luxury hospitality spa hotel reception or guest relations preferred
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to maintain composure and professionalism in a fast-paced service-oriented environment
- Polished appearance and demeanor consistent with luxury hospitality expectations
- Basic computer proficiency and ability to learn spa scheduling and POS systems
- Flexible availability including evenings weekends and holidays
Job Duties
- Greet spa guests with warmth and professionalism providing a gracious and calm arrival experience
- Manage spa reservations guest check-in and check-out and appointment confirmations
- Clearly communicate spa offerings amenities pricing and policies in a confident and welcoming manner
- Handle phone and email inquiries with polished etiquette and attention to detail
- Process payments gratuities gift cards memberships and retail transactions accurately
- Maintain accurate guest profiles preferences and notes in the spa management system
- Provide attentive discreet locker room service including guest orientation and amenity explanation
- Maintain impeccable cleanliness organization and ambiance of locker rooms restrooms lounges and relaxation areas
- Restock towels robes slippers refreshments and amenities according to luxury standards
- Monitor facilities to ensure comfort safety and readiness
- Assist guests with robes lockers and facility navigation while maintaining privacy and discretion
- Uphold the spa’s brand standards service protocols and hospitality philosophy at all times
- Anticipate guest needs and respond promptly and graciously to concerns or special requests
- Collaborate with therapists and spa leadership to support daily operations and scheduling needs
- Ensure adherence to all health safety and sanitation guidelines
- Represent the hotel and spa brand with professionalism poise and exceptional service
- Perform any other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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