Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Retirement Plan
Education Assistance
Job Description
Advocate Health is a leading nonprofit integrated health system in the United States, formed through the union of Advocate Aurora Health and Atrium Health. The system operates under various names depending on the region: Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients annually and is deeply involved in significant clinical trials and research. With Wake Forest University School of Medicine as its academic core, the organization is nationally recognized for expertise in several medical specialties, including cardiology,... Show More
Job Requirements
- Ability to stand and walk throughout work area approximately 95% of the workday
- ability to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workday
- able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
- ability to tolerate minimal exposures of odors from auto emissions/gasoline
Job Qualifications
- Life support training courses may be required dependent on department discretion
- excellent customer service, communication (written and verbal) and interpersonal skills
- ability to positively communicate with others under difficult circumstances
- intermediate computer skills (prior Epic experience is a plus)
- must be extremely accurate in a fast paced environment
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
Job Duties
- Successfully manage the first and last impressions of the facility
- proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- answer telephone and make calls to department, units and outside organizations as requested
- successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- properly communicate with all departments and transport companies on behalf of patients/visitors
- partner with all hospital staff
- problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
- assist in maintaining a smooth traffic flow at the entrances to the facility
- physically assist in the transport of patients/visitors through wheelchair use and escorting - both external and internal
- physically assist patients in/out of vehicles
- when required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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