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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career development opportunities
team environment
Job Description
This job opportunity is with a retail company specializing in apparel and specialty store environments dedicated to providing exceptional customer service. Known for their commitment to a Five-Star Customer Service Experience, the company has established itself as a leader in delivering quality products and personalized service to its customers. The organization prides itself on creating a welcoming and positive atmosphere for shoppers, ensuring each visit is memorable and enjoyable. As a customer-focused retailer, it supports a range of services including in-store assistance, virtual customer service, alteration consultations, and comprehensive inventory management. This company values authentic, empathetic, and professional interactions with... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Ability to work in a fast-paced retail environment
- Strong customer service orientation
- Ability to handle multiple tasks and customers at once
- Basic computer skills
- Ability to follow store dress code
- Capable of lifting up to 25 pounds
- Ability to stand or walk for extended periods
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication and interpersonal skills
- Strong problem solving abilities
- Ability to manage multiple customers simultaneously
- Familiarity with inventory management systems
- Understanding of customer service principles
- Ability to maintain professionalism under pressure
- Knowledge of sales promotion techniques
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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