You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
Our company is a reputable retail establishment known for providing an exceptional shopping experience to our customers. We specialize in apparel and personalized shopping services, with a commitment to excellence and customer satisfaction. With a keen focus on quality, style, and customer service, we maintain high standards to ensure our customers enjoy an unparalleled visit each time they enter our store. We pride ourselves on building long-term relationships with our clientele by delivering personalized and attentive service that caters to each customer's individual needs and preferences.
The Customer Service Representative (CSR) role is pivotal in supporting this mission and t... Show More
The Customer Service Representative (CSR) role is pivotal in supporting this mission and t... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Strong problem-solving abilities
- Ability to manage multiple tasks simultaneously
- Experience with customer service systems and processes
- Ability to escalate issues appropriately
- Professional appearance and adherence to dress code
- Ability to lift up to 25 pounds
- Ability to stand, walk, and sit for extended periods
- Ability to communicate effectively in person and over phone
- Ability to use computers and electronic devices for extended periods
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Strong problem-solving abilities
- Ability to manage multiple tasks simultaneously
- Experience with customer service systems and processes
- Ability to escalate issues appropriately
- Knowledge of alterations and personalization services preferred
- Professional appearance and adherence to dress code
- Ability to build and maintain customer relationships
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence, know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All