Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
Employee assistance program
Job Description
Memphis Light Health (MLH) is a well-established healthcare provider serving Memphis and the Mid-South region for over a century. With a reputation for excellence in patient care, MLH has grown to become one of the largest medical centers in the South. The organization is dedicated to fostering a supportive, talent-rich environment where associates can develop their careers while making meaningful contributions to the community's health and well-being. MLH upholds a culture defined by the Power of One philosophy, which emphasizes unity, commitment to service, and a shared purpose of caring for others. The workplace culture values family, teamwork, and the... Show More
Job Requirements
- Customer service experience 0-1 years
- No formal education required
- Ability to understand and prepare moderately complex written materials
- Ability to communicate verbally and in writing with others
- Ability to work without close supervision and exercise independent judgment
- Ability to organize multiple tasks and projects
- Above average human relations skills
- Ability to operate word processing, spreadsheet programs and office equipment
- Ability to perform basic arithmetic calculations
- Good balance and coordination
- Ability to perform physical demands including climbing, pushing, standing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
- Professional uniform attire required
Job Qualifications
- Ability to understand and prepare moderately complex written materials
- Ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition
- Ability to work without close supervision and to exercise independent judgment
- Ability to organize multiple tasks and projects and maintain control of workflow
- Above average human relations skills in problem solving and interpersonal contacts
- Ability to operate word processing, spreadsheet programs and standard office equipment
- Ability to perform basic arithmetic calculations as would be acquired through completion of high school
Job Duties
- Receives, greets and provides needed information and assistance to all visitors and contacts at the welcome desks
- Provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving
- Answers questions, shares information and directs guests to appropriate area
- Provides information such as handouts, maps, hotel accommodations, restaurants, newsletters and activity schedules
- Performs general clerical duties and customer support tasks such as light typing and filing duties, assisting with general mail, maintaining inventory for work area supplies
- Distributes tokens and other items related to hospital events and activities
- Answers and receives incoming telephone calls and assists insurance companies with current patient status of in-house or discharged patients without including a discharge date
- Stays current with hospital and campus information to best assist customers
- Utilizes computer and software programs to execute job functions
- Enters and retrieves information from computer system accurately and timely
- Performs visitor screening and operates visitor badging system
- Performs other job functions as assigned or requested
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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