Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
This job opportunity is with a retail company that specializes in apparel and specialty store environments, providing customers with a unique and exceptional shopping experience. The organization is committed to delivering a Five-Star Customer Service Experience by cultivating genuine, friendly, positive, and professional interactions with customers across various communication channels including in-person, phone, and virtual chats. Known for its dedication to foundational excellence, the company places high importance on maintaining pristine store environments, supporting operational systems and processes, and ensuring that inventory and sales functions contribute positively to customer satisfaction and loyalty. Established in the retail sector, this brand is... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- strong problem-solving abilities
- ability to manage multiple customer interactions simultaneously
- proficiency in using retail systems and processes
- ability to stand, walk, and sit for extended periods
- ability to occasionally lift up to 25 pounds
- adherence to dress code policy
- ability to use computer and electronic devices for prolonged periods
- reliable and punctual
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- strong problem-solving abilities
- ability to manage multiple customer interactions simultaneously
- proficiency in using retail systems and processes
- knowledge of customer service best practices
- basic math skills for transaction processing
- professional and friendly demeanor
- ability to work well within a team environment
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- promote all alteration services and personalization options
- maintain store standards to support a flawless shopping experience
- maintain a high standard of dress to meet the dress code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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