Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $20.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
The hiring establishment is a retail apparel company dedicated to providing outstanding customer service and a seamless shopping experience. As a leader in the specialty store environment, the company embraces a customer-centric approach to retail, emphasizing authentic and empathetic interactions with customers. Known for its commitment to quality merchandise and customer satisfaction, the establishment ensures that all associates maintain foundational excellence through disciplined operational procedures and a shared passion for service excellence.
This role is a Customer Service Representative (CSR) position, which is an integral part of the store's frontline team. The CSR is responsible for delivering a consistent Five-... Show More
This role is a Customer Service Representative (CSR) position, which is an integral part of the store's frontline team. The CSR is responsible for delivering a consistent Five-... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Good communication skills
- Basic computer and phone usage proficiency
- Ability to work flexible hours
- Adherence to Dress Code policy
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Problem solving abilities
- Ability to handle multiple customer interactions simultaneously
- Proficient with customer service systems and technology
- Strong interpersonal skills
- Ability to maintain professional appearance
- Ability to work in a fast-paced team environment
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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