Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
The company is a reputable retail establishment specializing in apparel and specialty store environments, well-regarded for its commitment to providing an exceptional shopping experience. Known for its dedication to customer satisfaction and quality products, this retailer has established itself as a leader in the fashion and specialty retail industry. The store prides itself on a welcoming atmosphere where every customer is treated with utmost care, respect, and attention to their individual needs. With a strong emphasis on Five-Star Customer Service and a professional work environment, this company fosters a culture of excellence and teamwork among its employees. Its focus on... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk, and sit for extended periods of time
- Ability to lift up to 25 pounds occasionally
- Ability to use computer and electronic devices for long periods
- Strong verbal communication skills
- Ability to work collaboratively with team members
- Commitment to maintaining a high standard of personal dress according to store policy
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Customer-focused attitude
- Basic knowledge of inventory management
- Experience handling cash and processing transactions
- Ability to build and maintain customer relationships
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: