Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
Our company is a distinguished retail establishment specializing in apparel and personalized shopping experiences. Known for its dedication to excellence in customer service and quality merchandise, the store has built a reputation for providing an inviting and enjoyable shopping environment for its clientele. This commitment extends to every interaction, ensuring that customers leave with satisfaction and a memorable experience. The company culture emphasizes professionalism, friendliness, and a proactive approach to meeting customer needs, making it a desirable place to work for individuals passionate about retail and customer service.
The Customer Service Representative (CSR) role is pivotal within our retail t... Show More
The Customer Service Representative (CSR) role is pivotal within our retail t... Show More
Job Requirements
- high school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- ability to stand, walk, and sit for extended periods
- ability to lift up to 25 pounds
- strong communication skills
- proficiency with computers and electronic devices
- ability to engage customers empathetically
- adherence to dress code
- willingness to assist with sales promotions and store standards
Job Qualifications
- high school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- strong problem-solving abilities
- ability to adapt communication style for diverse customers
- proficient with customer service systems
- knowledge of inventory management
- ability to multitask and manage multiple customers
- attention to detail
- teamwork and interpersonal skills
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows including being prepared, welcoming, meeting the needs and being there for all customers
- provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence and escalate when necessary
- communicate how alterations can perfect the dress in partnership with Alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet Dress Code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in inventory management by processing orders, receiving, and ensuring first quality standards
- support cash wrap behaviors and process transactions with accuracy
- assist with sales promotions and visual updates
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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