Welcome Desk Receptionist

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.25 - $18.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Employee assistance program

Job Description

The hiring establishment is a retail apparel store known for its dedication to delivering exceptional customer service experiences and maintaining high standards of operation and presentation. This store is committed to creating an inviting atmosphere where customers feel valued and supported throughout their shopping journey. The company prides itself on providing a Five-Star Customer Service Experience, ensuring that each interaction with customers is friendly, positive, authentic, empathetic, and professional. This approach fosters customer satisfaction, loyalty, and a welcoming environment that encourages repeat visits and a strong community reputation.

The type of establishment is a specialty retail store focused on appar... Show More

Job Requirements

High school diploma or equivalent
one to two years of prior retail experience in apparel, service, or specialty store environment
ability to stand, walk, and sit for extended periods
able to lift up to 25 pounds occasionally
strong verbal communication skills
ability to use electronic devices and computer systems
capable of climbing stairs and performing physical tasks such as stooping, kneeling, and crouching
excellent listening and conflict resolution skills

Job Qualifications

High school diploma or equivalent
one to two years of prior retail experience in apparel, service, or specialty store environment
excellent communication and interpersonal skills
problem-solving skills
ability to multitask and manage customer interactions simultaneously
proficiency with phone and virtual chat communication
knowledge of inventory management procedures
ability to collaborate with team members
customer-focused attitude
adherence to dress code policies

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver Five-Star Customer Service experience
maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
proactively address customer concerns with confidence
know when to escalate and partner with leadership team
communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
promote all alteration services and personalization options
maintain store-standards to support a flawless shopping experience
maintain a high standard of dress to meet the Dress Code policy
respond promptly to all customer questions providing product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
assist with all sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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