Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
The hiring establishment is a retail apparel store that prides itself on delivering an exceptional Five-Star Customer Service Experience to every visitor. Known for its dedication to quality service and a welcoming shopping environment, this company operates with a commitment to ensuring each customer feels valued, heard, and celebrated. The business culture revolves around authenticity, empathy, and professionalism, all of which contribute to a positive and memorable shopping interaction. As a staple in the retail industry, the store focuses on providing personalized service that meets the unique needs of each customer, whether they engage through phone, virtual chat, or in... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to multitask and manage multiple customers
- proficiency with customer service systems and point of sale technology
- ability to stand and walk for extended periods
- capacity to lift up to 25 pounds
- adherence to store dress code
- availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- strong communication and problem-solving skills
- ability to multitask and manage multiple customers simultaneously
- familiarity with inventory management and cash wrap processes
- ability to work collaboratively with a team
- professional and empathetic customer service approach
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet the Dress Code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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